General

I have a question, how do I get help?

We’re always happy to help! Check out the FAQs or drop us a line at hi@becoolasacucumber.com. We aim to get back to you as quickly as possible – within 1 business day.

Products

Is Cool as a Cucumber cruelty-free?

Yes, we are cruelty-free. We never test our products or ingredients on animals. We do test finished products on our founders and consenting humans.

Are your products vegan?

Soothe Operator cleanser and Balancing Act serum are both vegan.

Are your products paraben-free?

Yes, our products are paraben-free, but not because we think they are unsafe. In fact, parabens have been repeatedly proven to be safe in cosmetic formulas. We decided to formulate with other preservatives that meet the Sephora/Ulta/Credo clean standards until further notice because right now the market demands it. And as a business, we need to pick our battles.

Are your products fragrance free?

Yes, all our formulas are free of synthetic and natural fragrances (including essential oils). We formulate to create effective products that feel great, and don’t formulate to scent.

Where are your products made?

Our products are manufactured in the United States. We source the very best ingredients from reputable suppliers around the world.

Are your products clean? Natural?

[Deep sigh] The inevitable question..let’s talk about it. “Clean” is not an FDA regulated term. Each brand has their own spin on what they mean by “clean beauty” as there is no standard definition. So, we find the term not necessarily informative. At Cool as a Cucumber, we are against fear mongering to sell products. Instead, we believe in giving full transparency to our customers so you get to make the best choices for yourself.

Here’s what we deeply care about: formulating thoughtfully, using the best ingredients at doses that are clinically proven to be effective, adhering to the highest manufacturing and testing standards to ensure the safety and efficacy of our products.

You can learn more about the ingredients we formulate with on the product pages.

Are your products safe? What tests do you perform on your products?

Yes, all our products go through rigorous safety testing before you can buy them. Here are three things we do:

1. On our formulations and products, we go beyond the FDA requirements and follow EU regulations for stability and compatibility testing. We also follow Good Manufacturing Practices - GMP requires that every batch of cosmetic product is tested for microbiological, physical and chemical properties to ensure safety and quality. Our products undergo preservative efficacy testing (PET), also known as challenge test, and Human Repeat Insult Patch Test (HRIPT).
2. On our ingredients, we use clinical data from third party labs that tells us the clinically effective doses of key ingredients. This way we can make sure that our formulas actually deliver the benefits they claim to your skin.
3. We work with dermatologist advisors, acne specialist aestheticians, a stellar team of expert chemists, and quality controllers to ensure all our products are safe and efficacious for acne-prone adults.

I need help choosing products or building a skincare routine

Our product pages have a lot of info about what each product is specifically formulated to address. If you have questions or need additional guidance, send us a note at hi@becoolasacucumber.com. We love talking about building a good routine! We’d love to help you reach your personal skin goals any way we can!

What are your products’ shelf life?

All of our products have a shelf life of 2 years, 1 year after opening.

Do you offer free samples?

We currently don’t have samples. Our product pages are detailed to make your purchase decision as easy as possible. Even so, we understand it’s hard to get a feel for a product before it’s in your hands. If you’re not fully happy with your product, we will happily accept your return.

Are your products safe to use while pregnant or breastfeeding?

Soothe Operator cleanser is safe to use during pregnancy and while breastfeeding. Balancing Act serum has 0.5% Salicylic Acid, which is an ingredient not recommended to use during pregnancy. However, some doctors may feel comfortable with it due to the low dosage in the formula. Please always consult your doctor.

Where can I purchase your products?

Currently, we only sell products through our website. We cannot guarantee the authenticity of products purchased via unauthorized 3rd party sellers. As such, we’re also not able to process returns or exchanges or otherwise assist with orders not placed through our website.

Orders

What’s the status of my order?

You can check the Account page for updates on your order.

When will my order ship?

Please allow 4-5 business days to process and ship your order. You will receive an email or text, if you opted in, to notify when your order has shipped, along with a tracking number. You can always reach out at hi@becoolasacucumber.com, we’re here to help!

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, American express, Discover. We also accept Apple Pay.

When will my credit card be charged?

When your order is accepted, your credit card will be charged.

How can I make changes to my order?

Most often, we are not able to make changes once your order is confirmed. Please contact us immediately at hi@becoolasacucumber.com with your order number and we’ll do our best to accommodate your request.

How can I change my shipping address?

If you recently placed your order, email hi@becoolasacucumber.com with your order number as soon as you can, and we’ll try to change it before your order ships out. If you already received a tracking number, that means the ship has sailed from our waters. Please reach out directly to the carrier and request an address change.

What if my order arrived damaged?

Oh no! Please send us a note at hi@becoolasacucumber.com with your order number and a photo of the damage. We’ll fix it.

How can I get help with ordering issues?

If you have issues placing an order, please reach out at hi@becoolasacucumber.com.

Shipping & Returns

Which countries do you ship to?

We ship everywhere in the United States except Hawaii and Alaska. As we grow, we plan to bring Cool as a Cucumber products to other countries. Shoot us an email and let us know where you are located!

Do you offer free shipping?

Yes, we offer free shipping for orders above $70.

What's your return policy? How do I start a return?

Contact us within 30 days of receiving your order at hi@becoolasacucumber.com with your order number and we’ll help with your return. A $9.50 fee will be deducted from your refund amount to cover the cost of shipping and return processing.

How long does it take to receive a refund?

You will receive a refund confirmation by email or text. Please allow about 10-15 business days for credit card refund processing, depending on your card’s policy. Original shipping charges are not refundable.

Careers

Are you hiring?

We’re always looking for great minds and kind hearts to collaborate with. Shoot us a note at hi@becoolasacucumber.com with subject line “jobs” to introduce yourself and your powers.